Problem
You wait on a reply and only notice the delay a week later.
Steps
- Add a task that starts with Waiting:, such as Waiting: prices from Harrowgate.
- Give it the date you expect a reply. Link the person.
- Tag it with the client.
- When the reply comes, link it and mark the task done.
Test Each week, search for Waiting:. What is late?
Result You see delays while you can still act.